COOKIE POLICY – ENERGY AFTERCARE LTD
Last updated: 29/09/2026
This Cookie Policy explains how Energy Aftercare Ltd (“Energy Aftercare”, “we”, “us”, “our”) uses cookies and similar technologies on our website.
It should be read together with our Privacy Policy.
1. What are cookies and similar technologies?
Cookies are small text files that are placed on your device (for example, your computer, tablet or phone) when you visit a website. They are widely used to make websites work, to keep them secure, and to help website owners understand how people use their sites.
Similar technologies can include things like pixels, tags, scripts and local storage. In this policy, we use the term “cookies” to cover both cookies and similar technologies.
Some cookies are set by us (“first-party cookies”). Others are set by third parties, such as analytics or advertising providers (“third-party cookies ”).
2. How we use cookies on the Energy Aftercare website
Energy Aftercare provides independent technical aftercare and support for solar PV, battery storage and EV charging systems. Our website is built and hosted using Wix.
On our website, cookies and similar technologies may be used for:
- Making the site work properly and securely
- Enabling client login / portal functionality
- Understanding how visitors use the site
- Supporting and measuring advertising and outreach
We group cookies into the following categories:
1. Strictly necessary / essential cookies
2. Analytics / performance cookies
3. Advertising / targeting cookies
Not all categories may be used at all times, and the specific cookies in use may change as our website and services develop.
3. Strictly necessary / essential cookies
These cookies are needed for the website to function and to provide the services you request. They cannot be switched off using our cookie tools (although you can still block them in your browser, which may affect how the site works).
Examples of what strictly necessary / essential cookies may be used for:
- Running the core Wix website platform
- Remembering your cookie preferences
- Enabling secure login to any client account or portal
- Keeping your session active as you move between pages
- Helping to protect the site against misuse and security threats
Without these cookies, parts of our site may not work properly.
Lawful basis:
For strictly necessary cookies, we rely on our legitimate interests in operating a secure, functional website and providing services you request (such as logging into a client portal).
4. Analytics / performance cookies
Analytics / performance cookies help us understand how visitors use our website so we can improve it over time.
On our site, these may include tools such as:
- Wix Analytics
- Google Analytics
These tools can collect information such as:
- Which pages are visited and for how long
- Links clicked and navigation paths
- Approximate location (based on IP address)
- Device, browser and operating system information
- How you arrived at our site (for example, from a search engine or advert)
We use this information in an aggregated or pseudonymous way to:
- Understand which content is useful or needs improvement
- Monitor site performance and usability
- Help us make better decisions about our website and services
Consent:
Where required by UK law (for example, under UK GDPR and the Privacy and Electronic Communications Regulations – PECR), we will only use non-essential analytics cookies with your consent. You can give or withdraw this consent using our cookie banner or settings.
5. Advertising / targeting cookies
Advertising / targeting cookies are used to deliver and measure online advertising. They can help show more relevant adverts to people who may be interested in our services and help us understand how effective our advertising is.
On our site, these may include technologies provided by:
- Google Ads
- Facebook/Meta advertising technologies (for example, Meta pixels or similar tools)
These technologies may collect information such as:
- Which pages you visit on our site
- Actions you take (for example, submitting a form)
- Anonymised or pseudonymous identifiers linked to your browser or device
This information can be used, for example, to:
- Show Energy Aftercare adverts to people who have visited our site
- Build audiences for advertising based on general interest in our services
- Measure the performance of our advertising campaigns
We do not use these tools to make automated decisions that have legal or similarly significant effects on you.
Consent:
Where required by law, we will only use advertising / targeting cookies with your consent, obtained via our cookie banner or settings.
6. Third-party providers
Because our website is built on Wix and may use third-party tools, some cookies are set by external providers. These may include:
- Wix – for core website functionality, security, hosting and analytics
- Google – for Google Analytics and Google Ads (where enabled)
- Meta/Facebook – for Facebook/Meta advertising technologies (where enabled)
These providers may process information in line with their own privacy and cookie policies. We do not control how third parties use their cookies once they are set, but we aim to work only with providers that handle data responsibly.
We do not list individual cookie names, lifetimes or detailed technical settings here, as these can change over time and may depend on how Wix and the third-party tools are configured. Where needed, we may add more detail in future or link to provider-specific information.
7. Your choices: managing cookies and consent
7.1 Managing consent on our website
Where our site uses non-essential cookies (such as certain analytics or advertising cookies), you will normally see a cookie banner or similar tool when you first visit.
Through this, you can:
- Accept all cookies
- Reject non-essential cookies
- Choose specific categories (for example, allow analytics but not advertising), where this option is available
You can change or withdraw your consent at any time by revisiting the cookie settings on our site.
If you withdraw consent, we will stop setting the relevant non-essential cookies from that point onwards. This will not affect cookies that have already been set, but you can remove those using your browser settings (see below).
7.2 Using your browser settings
Most web browsers allow you to:
- See which cookies are stored on your device
- Delete cookies
- Block cookies from being set
- Block cookies from specific sites
How you do this depends on your browser and device. You can usually find instructions in your browser’s “Help” section or on the provider’s website.
Please note:
- If you block or delete strictly necessary cookies, some parts of our site may not work properly (for example, logging into a client portal).
- Blocking analytics or advertising cookies should not stop the site from working, but it may affect how we measure and improve our services or how relevant our advertising is.
8. Changes to this Cookie Policy and to the cookies we use
The cookies and similar technologies used on our website may change over time as:
- We update or change our website
- We add or remove tools and integrations
- Third-party providers update their own services
We may update this Cookie Policy from time to time to reflect these changes or to comply with legal requirements. The date at the top of this page shows when the policy was last updated.
We may also update our cookie banner or settings tool to reflect any changes in the categories of cookies we use.
9. Relationship with our Privacy Policy
This Cookie Policy focuses on how we use cookies and similar technologies on our website.
For more information about:
- How we handle personal data more generally
- Our lawful bases for processing
- Your data protection rights under UK GDPR
- How to contact us or make a complaint
please see our Privacy Policy.
10. Contact us
If you have any questions about this Cookie Policy or how we use cookies, you can contact us at:
Email: info@energyaftercare.co.uk